Terms of Service

Effective 8/28/2025. Last updated: 8/28/2025.

Terms of Service

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the tsedmed.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Triple Strand Editing and Media, LLC (“Triple Strand Editing and Media, LLC”, “we”, “us”, or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Triple Strand Editing and Media, LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

We want to keep our relationship with you as informal as possible, but please read the Terms of Service carefully before you start using our Website and Services, because by using the Website, you accept and agree to be bound and abide by these Terms of Service. Should you disagree with any of the provisions within the Terms of Service, you must leave the Website. However, we invite you to tell us your concerns by emailing tiffany@tsedmed.com. We are interested in your comments and suggestions.

Website Access, Security, and Privacy

Triple Strand Editing and Media, LLC, cannot guarantee that the Website will be available at all times. We also reserve the right to suspend or restrict access to some Services or pages to users. Triple Strand Editing and Media, LLC, will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. We also cannot be responsible for any data loss.

As a condition of your use of the Website, you guarantee that all information you provide on or via the Website is correct, current, and complete. You may be asked to provide other information in the future. We cannot guarantee that all use of the Website will be secure. We also do not guarantee that the Website or any content provided on the Website is completely error-free. We manage your personal data according to our Privacy Policy, which you can review in detail here.

Purchase of Triple Strand Editing and Media, LLC, Services

You shall pay all fees or charges pertaining to your order in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent statement for the credit or debit card used for the purchase.

If you are paying for any of our Services by credit or debit card, by designating a card to be billed, you confirm that you are authorized to make such purchase and that you are the holder of such card (i.e., that the card is issued in your name). All prices stated on the Website include any applicable sales taxes and fees.

Prices and Services

Triple Strand Editing and Media, LLC, reserves the right to change the menu of Services offered at any time and for any reason. Triple Strand Editing and Media, LLC, also reserves the right to change the price for any offered Service offered at any time and for any reason. If we make changes to a Service or a price on the Website after you have agreed to purchase a certain Service at a certain price but before your Service has been completed, the price and Service you agreed to will not change during that transaction.

Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third-party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third-party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

Disclaimer of Warranties

Your use of Triple Strand Editing and Media, LLC, is at your own risk. The Website and Services are provided "as is" and "as available". We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and noninfringement. While we are confident in the Services we offer, we cannot guarantee any specific outcomes for you, such as publication of academic manuscripts, related to our Services. No advice or information, whether oral or written, obtained by you from Triple Strand Editing and Media, LLC, or in the course of using our Services shall create any warranty not expressly made in the Terms of Service. For example, for academic manuscripts, the decision of acceptance or rejection is exclusively at the discretion of the editors employed by the journal.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Triple Strand Editing and Media, LLC, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Triple Strand Editing and Media, LLC and its affiliates, officers, employees, agents, suppliers and licensors relating to the Services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Triple Strand Editing and Media, LLC, for the one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Because we cannot guarantee that the Website is free of errors or bugs, you agree that you will use it carefully and agree that any material and/or data downloaded or otherwise obtained through the utilization of the Service or Website is obtained at your own risk. You are solely responsible for any damage to your computer system or loss of data that results from the downloading of any files regarding Services or any external links available on the Website.

Indemnification

You agree to indemnify and hold Triple Strand Editing and Media, LLC, and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Third-Party Disclaimer

The Website may contain hyperlinks to and details about third-party websites. Third-party websites are not financially affiliated with Triple Strand Editing and Media, LLC, and the use of their services is at your own risk and discretion. We do not represent or guarantee the completeness, truthfulness, accuracy, or reliability of any third-party website. We do not endorse any opinions expressed via those websites. All content on third-party websites is the sole responsibility of the owners of those websites. We are not obligated to monitor or control the content or information posted on those third-party websites, and we cannot take responsibility for such content or information.

Service Disclaimer and Client Responsibility

All edits, revisions, and input to your document(s) made by Triple Strand Editing and Media, LLC, are suggestions only. It is your responsibility to evaluate the accuracy, validity, and value of all such edits, revisions, input and of any Services rendered. Final responsibility regarding the content of your document(s) lies solely with you. You are also solely responsible for the accuracy of all factual claims made in your document(s). Triple Strand Editing and Media, LLC, is not responsible for any loss, financial or otherwise, resulting from any errors in the documents we edit or videos we create.

All turnaround times refer to traditional business days (Monday through Friday). Turnaround times exclude Saturdays, Sundays, and U.S. holidays (as listed in the following sentence) unless otherwise agreed upon between Triple Strand Editing and Media, LLC, and you. Triple Strand Editing and Media, LLC, observes the following holidays: New Year's Day (Jan. 1), Mardi Gras, Good Friday, Memorial Day, Juneteenth (June 19), Independence Day (July 4), Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve (Dec. 24), Christmas Day (Dec. 25), and New Year's Eve (Dec. 31). Triple Strand Editing and Media, LLC, reserves the right to temporarily suspend operations for personal time off at other times periodically throughout the year. When more than one consecutive day is affected, Triple Strand Editing and Media, LLC, will provide notification at the time of Service reservation. The turnaround time will be considered to begin on the day that the customer confirms their agreement with the terms of the editing or video project, all materials to be edited or used in video creation have been submitted, and either any requested down payment or full payment has been submitted. If these conditions are met on a nontraditional business day, holiday, or day when Triple Strand Editing and Media, LLC, is closed for personal time off, the turnaround time will be considered to begin on the next business day that we are open for operations.

The price quoted to you by Triple Strand Editing and Media, LLC, refers to a single editing or video creation event. At our sole discretion, the addition of materials to be edited, the revision of documents or changes in editing style, or any similar activity that alters the particular agreement will be considered out of scope for the original editing event and may incur additional cost or turnaround time. For Services purchased by students, if we suspect inappropriate use of the Service that would contribute to academic misconduct, we reserve the right to contact the appropriate authorities and/or administrators at the student’s academic institution regarding the request for editing.

Term and Termination

The Terms of Service will become effective in relation to you when you start using the Website and will remain valid until terminated by you or Triple Strand Editing and Media, LLC. We reserve the right to terminate your participation under the Terms of Service at any time in case of unauthorized, or suspected unauthorized use of the Services or Website, whether in violation of the Terms of Service or otherwise. If we terminate your participation in the Terms of Service for any reason listed in this section, we shall have no liability or responsibility to you, and we will not refund any monies that you have previously paid.

Right to Refuse Service

Triple Strand Editing and Media, LLC, reserves the right, at its sole discretion, to refuse, cancel, or discontinue current or future Services for any client, document, or order. Grounds for refusal include but are not limited to the following:

a. Ethical or Integrity Violations—suspected or confirmed plagiarism; duplicate or redundant publication; data fabrication/falsification; undisclosed ghostwriting; undisclosed use of generative AI; or any breach of the Committee on Publication Ethics (COPE), Office of Research Integrity (ORI), or ICMJE recommendations.

b. Incomplete or Misleading Information—submission of material or author details that are untrue, inaccurate, not current, or incomplete.

c. Noncompliance with the Terms of Service—any use of our Services in a manner inconsistent with the Terms of Service or applicable law.

d. Unreasonable Demands or Abusive Conduct—behavior deemed by Triple Strand Editing and Media, LLC, to impede the safe or efficient provision of Services.

e. Impracticability—instances where Triple Strand Editing and Media, LLC, deems that the requested work cannot reasonably be fulfilled to professional standards.

Any attempt to conceal the identity of a previously banned client or otherwise misrepresent authorship will result in immediate cancellation of the order and permanent refusal of service.

Refunds. If an order is canceled under this clause, the following charges are nonrefundable: nonrecoverable payment processor fees (currently 3–5% for PayPal), platform charges, and billable time already incurred.

Permanent Ban. Triple Strand Editing and Media, LLC, may permanently refuse future orders from any client who, on more than one occasion, violates Item (a) in this subsection or otherwise endangers our ethical or business standing.

Client Warranty. By submitting material, you warrant that you own or control all rights to the content and that the material complies with all applicable ethical standards.

Dispute Resolution and Arbitration

These Terms of Service will be governed by the laws of the State of Alabama without regard to its conflicts of law provisions. Any dispute or claim arising out of, or in connection with, these Terms of Service shall be finally settled by binding arbitration in Mobile, Alabama, in accordance with AL Code § 18-1A-255 (2024) et seq. and the then-current rules and procedures of the American Arbitration Association by one (1) arbitrator who will be appointed by the American Arbitration Association in the event that you and we cannot jointly agree to the arbitrator’s selection. The arbitrator shall apply the law of the State of Alabama, without regard to its conflicts of law provisions or statutory rules of arbitration, to the merits of any dispute or claim. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties agree that they will not request and the arbitrator shall have no authority to award punitive or exemplary damages against any party. The parties may apply to the state courts of the State of Alabama for the County of Mobile for temporary or permanent injunctive relief, without affecting this Section. Each party (a) consents to the personal jurisdiction of such courts, (b) waives any venue or inconvenient forum defense to any proceeding maintained in such courts, and (c) agrees not to bring any proceeding arising out of or relating to this Agreement in any other court.

Severability

Should any provision of the Terms of Service be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms of Service, and the application of that provision shall be enforced to the maximum extent permitted by law.

Changes to the Terms of Service and the Website

Triple Strand Editing and Media, LLC, reserves the right to change or add to these Terms of Service from time to time for legal, safety or other substantive reasons. In the event that we change or add to these Terms of Service, we will revise the "Last Updated" date at the top of this page on the Website, and we will publish the revised version of the Terms of Service on the Website. It is your responsibility to check the Website regularly for changes to our Terms of Service. We will assume that you have done so and will be entitled to assume you have accepted any changes to these Terms of Service if you continue to use the Website or Services of Triple Strand Editing and Media, LLC.

Acceptance of Terms of Service

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. The Terms of Service also include our Privacy Policy, which you can review here.
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